FAQs

Placing an order with Perfectlivings is simple. Just follow these steps:

• Browse: Explore our catalog to find your desired sneakers.
• Select: Choose your size and click “Add to Cart.”
• Checkout: Enter your shipping and contact details.
• Payment: Complete your purchase using our secure payment gateway.
• Confirmation: You will receive an order confirmation email immediately, followed by a dispatch notification once your items ship.

We accept most major credit and debit cards, as well as PayPal. All payment details are processed securely by trusted financial institutions.

Perfectlivings does not have access to your full credit card information.

Please note: We do not accept orders via phone.

Yes, changes are possible within 2 hours of placing your order. After this 2-hour window, your order enters production and can no longer be modified. If you need assistance, please contact us immediately at contact@perfectlivings.com.

We use a standard shipping service for all orders within the United States. Shipping is free of charge.

Handling Time: Orders are typically processed within 2 to 3 business days.

Shipping Time: Standard delivery usually takes 6 to 8 business days after dispatch.

Total Delivery Time: Orders typically arrive within 8 to 11 business days after purchase.

Once your order has shipped, you will receive a confirmation email with tracking details. Please note that delivery times may be longer during peak periods such as holidays or promotional events.

Yes. You can track your order by:

• Logging into your Perfectlivings account
• Visiting our Order Tracking page using your order details

You will also receive email updates as your order progresses.

Please check all possible delivery locations, such as safe places, and with other household members. We also recommend allowing an extra working day, as carrier scanning errors can occasionally occur. If the issue continues, please contact your local post office or delivery office for further information.

We accept returns and refunds within 60 days of delivery. For full eligibility requirements and instructions, please review our Returns and Refunds Policy .

To qualify for a refund, items must be returned in their original condition. This means they must show no signs of wear and still have the original tags attached. Items that have been worn, washed, or altered are not eligible for return.

Refunds are processed within 2 working days of us receiving and inspecting the returned item. Once processed, it may take your bank up to 15 working days for the funds to appear in your account. Please avoid opening a dispute with your bank, as this can significantly delay the refund process.

The fastest way to reach us is via email:

Email: contact@perfectlivings.com

For existing orders, please include your Order Number to help us assist you more efficiently. Our support team aims to respond as quickly as possible.