At Perfectlivings, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, and exchanges are handled.

Please read this policy carefully before initiating a return.

Return Policy

We accept returns within 60 days of delivery.

If you receive an item that is incorrect, damaged, or defective, please contact us as soon as possible so we can resolve the issue promptly.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Original tags must still be attached
  • Items must be returned in their original condition

Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, or altered
  • Items without original tags
  • Items with minor imperfections that do not affect wearability (for example, removable loose threads)

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Return Shipping Costs

If the return is due to our error, such as:

  • Receiving the wrong item
  • Items damaged or defective upon arrival

We will cover the return shipping cost and provide a replacement or full refund at no additional charge.

If the return is due to a change of mind:

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable
  • The return shipping cost will be deducted from your refund

We do not charge any restocking fees.

Return Process

  1. Contact us at contact@perfectlivings.com with your order number and reason for return.
  2. Once your request is approved, we will provide return instructions and a return shipping label if applicable.
  3. Securely package the item with all original tags and accessories.
  4. Ship the item back according to the provided instructions.

Do not send items back without approval, as unapproved returns may be delayed or misplaced.

Refund Policy

Refunds are issued under the following circumstances:

  • Wrong, damaged, or defective items: full refund
  • Items significantly different from what was ordered: full refund
  • Lost orders confirmed as lost during shipping: full refund
  • Change of mind returns: refund issued minus return shipping costs and original shipping fees

Refund Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 1 to 2 business days.

Approved refunds will be issued to your original payment method.
Refunds typically appear within 3 to 5 business days, depending on your payment provider.

If you have not received your refund after 15 days, please contact us at contact@perfectlivings.com.

Exchanges

We accept exchanges for eligible items, subject to availability.

If you would like to exchange an item for a different size, color, or model, please contact us with your order details. Our support team will guide you through the exchange process.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at: contact@perfectlivings.com.